Frank Pappas

Frank Pappas

Chief Experience Officer


Brief info

Frank Pappas, Chief Experience Officer, has for nearly three decades been at the forefront of creating powerful and unique experiences and events for an incredible roster of industry-leading clients. From Viacom and Pillsbury to the Smithsonian Institution, Land Rover, Swissair, and Marriott, some of the world's largest and best-known companies have relied on Frank and his teams to deliver high engagement, brand activation, audience enthusiasm, and revenue outcomes.

Frank has partnered with iconic magazine publishers and television producers, international airlines and auto manufacturers, luxury and business hospitality groups, and premier organizations in almost every industry you can imagine.

He has led teams to redefine in-flight entertainment to maximize traveler joy, satisfaction, and spend; worked with leading national and international auto manufacturers to revolutionize the car buying experience; produced live pay-per-view events for premium cable tv networks; and created innovative, interactive guest experiences for the largest museum institution in the United States.

Over the last decade, Frank has produced, advised, or supported major live events including Independence Day fireworks celebrations and concerts, regional fairs, and festivals focused on themes ranging from ethnic/cultural celebrations and music to food, alcohol, fine art, and themed holiday attractions.

Frank and his clients have worked together to capture deep and actionable insights into audiences; envisioned unique events, experiences, attractions, products, and services; streamlined operations; developed sponsorship initiatives; and launched merchandise, concessions, and entertainment programs that dramatically increased guest satisfaction and revenue.

Select brand partners have included:

BOP Magazine
Britney Spears
CarlsonWagonlit Travel
Carnival Cruise Lines
Country Inns & Suites
Ford Motor Company
Land Rover
Lincoln Motor Company
MTV Networks
Radisson Hotels
Regent Hotels
Seventeen Magazine
Showtime Networks
Taco Bell
Teen Beat Magazine
The Smithsonian Institution
Tiger Beat Magazine
Young & Rubicam

Project Spotlight: The Fight Against Food Insecurity

As the COVID-19 pandemic closed businesses and disrupted supply chains, Fairfax County, VA (population 1.1M) asked Frank to envision, develop, and lead a logistics-forward mission to ensure critical food supplies reached families facing food insecurity. Frank provided nearly full-time, pro bono consulting services and operational leadership for more than a year, successfully producing 65 events in 52 weeks that distributed more than four million pounds of food across six Northern Virginia sites. Through an innovative partnership with the county animal shelter, 70,000+ pounds of pet food were also distributed to ensure pets stayed healthy and happy despite the pandemic.

Frank’s work in building and leading this distribution mission involved deep coordination with local public health, law enforcement, and fire/rescue agencies; elected and appointed government officials; coordination with many community-based organizations (CBOs); and the management of hundreds of volunteers who worked thousands of hours through heat, wind, rain, and snow.

For his significant volunteer efforts, Frank was honored to receive the 2022 “Hunger Hero” award for his fight against food insecurity by Volunteer Fairfax.

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